Career Advising - Supervisor

Department: Center of Continuing Education

Reports to:Director - CCE

Scope and Purpose:

Center for Continuing Education (CCE) is committed to providing a wide range of professional development courses, training workshops, certificate programs, and customized corporate training solutions designed to meet the needs of individuals, businesses, and the community. By partnering with international certifying bodies and industry experts, the Center ensures that its programs are globally relevant, innovative, and aligned with labor market demands.

The Career Advising Supervisor contributes significantly to the Center for Continuing Education’s (CCE) strategic objectives by leveraging extensive experience in career advising and client engagement. He plays a critical role in identifying and cultivating client relationships, providing expert guidance on tailored learning and development solutions, and driving sustainable enrollment growth. This position requires a high level of professional judgment in managing key accounts, implementing targeted marketing and outreach initiatives, and promoting CCE’s programs to diverse audiences. The Career Advising Supervisor will deliver exceptional bilingual (English and Arabic) advisory and customer service support, ensuring an excellent client experience throughout all stages of the advising and registration process, while contributing to the Center’s visibility, reputation, and continued growth.

Essential Duties and Responsibilities:

• Client Engagement and Advisory Oversight – Supervise the delivery of high-quality, bilingual (English and Arabic) advisory services, ensuring clients receive accurate information and guidance on learning and professional development programs.
• Sales and Enrollment Management – Monitor and support the achievement of team and individual enrollment targets through effective lead management, conversion tracking, and performance reporting.
• Relationship and Partnership Development – Cultivate and maintain strategic relationships with corporate partners, community organizations, and educational institutions to support client recruitment and program expansion.
• Administrative and Operational Oversight – Ensure efficient registration, record-keeping, and data management processes, maintaining compliance with institutional standards and supporting informed decision-making through reporting and analysis.
• Bilingual Communication and Service Delivery: Provide accurate and professional information in both English or Arabic to prospective and current students, ensuring accessibility and inclusivity in service delivery.
• Data Management and Reporting – Maintain and update client databases, track sales activities

Education:

• Bachelor’s degree in business administration, Human Resources, Education, Marketing,  or any related filed from an accredited institution is required.

Experience:

• A minimum of 2 years of progressive experience in career advising, training services, sales, or client relationship management & curriculum development.
• Demonstrated success in leading advisory or sales teams, achieving performance and enrollment targets, and improving service quality.
• Proven experience in developing and managing client or corporate relationships, preferably within an educational or professional training environment.
• Strong proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and familiarity with database management systems such as Banner or CRM platforms.
• Excellent communication and presentation skills with bilingual fluency in English and Arabic,

Key Competencies

• Advisory & Consultation: Provides informed and professional career guidance to clients and learners, aligning individual goals with suitable CCE programs and learning pathways.
• Sales and Marketing: Applies effective marketing and promotional strategies to generate leads, increase enrollments, and strengthen the Center’s market visibility.
• Client Relationship Management: Builds, maintains, and strengthens partnerships with individuals, organizations, and institutions to expand client engagement and support CCE’s business development.
• Information and Data Management: Utilizes data systems, CRM tools, and reporting mechanisms to track client interactions, analyze enrollment trends, and support evidence-based decision-making.
• Administration and Operations: Ensures efficient registration, documentation, and compliance with institutional policies and standards to support smooth operations.
• Customer Service Excellence: Delivers prompt, courteous, and bilingual (English and Arabic) support to clients, maintaining professionalism and responsiveness throughout all stages of the advising and registration process.
• Communication: Conveys information clearly, accurately, and professionally in both English and Arabic to promote understanding, collaboration, and trust among clients and colleagues.
• Teamwork and Collaboration :Works cooperatively with colleagues and management, fostering a supportive and collaborative work environment that promotes CCE’s success.
• Achievement Orientation: Demonstrates determination and initiative in meeting and exceeding enrollment targets, operational goals, and service quality standards.
• Adaptability and Flexibility: Adjusts effectively to shifting priorities, market dynamics, and client needs while maintaining performance and composure under pressure.
• Accountability & Reliability: Takes ownership of work responsibilities, meets deadlines consistently, and ensures that commitments are fulfilled with integrity and dependability.
• Continuous Learning and Development: Actively pursues opportunities for professional growth, staying current with industry trends, career advising practices, and educational innovations.

Certifications (preferred):

• Certification or formal training in Sales and Marketing, Career Counseling, Customer Relationship Management (CRM), or Adult Education is highly desirable.
• Professional certification in Customer Service or Leadership and Communication is an advantage.