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Job Description
Department: Office of the Registrar
Reports to: University Registrar
Scope and Purpose
Under the direct supervision of the University Registrar, Student Support Specialist staff members are responsible for providing all registration support to students, informing students of relevant University policies and procedures, supporting requests from faculty and administrators, and other duties as assigned. They conduct the SAR sessions, assist students with registration issues, process all forms, issue letters for various government agencies, and develop and update RO forms (declaration, dismissals, probation contracts, consent, etc.). They collaborate with staff members from Admissions and the Academic Advising Center, and the Deans of Colleges on transfer credits. These staff members also work closely with the colleges on developing the schedule of courses. Additionally, they are responsible for maintaining and archiving all student records and assisting in graduation planning and execution. Student Support Specialist staff are also charged with developing initiatives that increase student access to and engagement with the Registrar’s Office (e.g., development of an online help desk tool to eliminate traffic in the office).
Essential Duties and Responsibilities
- Responds promptly to phone, email, text, and fax inquiries, and greets and assists students and parents (per University policy) with registration problems, questions about University policies & procedures, and requests for transcripts, records, & enrollment verification letters.
- Processes students’ requests in Banner per policy & procedure.
- Demonstrates the University’s online registration service to new students during Student Advising and Registration (SAR) sessions.
- Maintains & updates all Registrar Office forms (paper & digital) and communicates updates to relevant units.
- Collaborates with Admissions & AAC in the transfer credit process, and manages student academic records to ensure accurate filing of all necessary documents, including archiving records as needed.
- Assists colleagues in developing the University’s Schedule of Classes for each semester, and manages classroom/laboratory reservations.
- Creates and updates RO content on the AUK website and portal, and develops initiatives (e.g. Zoom) to improve student access to and engagement with the Registrar’s Office.
- Additional responsibilities as assigned by the Associate Registrar.
Qualifications
Qualifications
- Bachelor’s degree or equivalent required.
Experience
- Experience in college/university setting strongly preferred.
- Experience working effectively as a team member with and for multicultural/multilingual populations required.
Skills
- Proficient in computer applications (MS Office, Banner, INB).
- Strong organizational, records management, communication, and relationship-building skills.
- Ability to manage multiple priorities, respond to inquiries promptly, and work collaboratively.
Job Details
Preferred Candidate
Careers at American University of Kuwait
The American University of Kuwait (AUK) is an independent, private, equal opportunity, and coeducational liberal arts institution of higher education. The educational, cultural, and administrative structure, methods and standards of AUK are based on the American model of higher learning. The language of instruction is English.
Established by Amiri Decree 139 in 2003, AUK received its Institutional Accreditation from the Private Universities Council (PUC) – Ministry of Higher Education in the State of Kuwait, as of February 1, 2006.
AUK offers students a quality education based on an American college model. The faculty, administration, and staff work hard to create a caring environment where every aspect of the student’s development gets attention and support. The course of study is designed to prepare students for the contemporary world where critical thinking, communication skills, and life-long learning have become imperative. The Liberal Arts education system aims not only to guide the students to fulfill their educational goals, but to also instill effective critical thinking skills that they can apply in their future careers in the fields of their choice.
The AUK faculty is comprised of a highly qualified group of international academics experienced in the American style of higher education. There are over 123 faculty members at AUK, 92 percent of whom have earned PhDs or terminal degrees. With most class sizes ranging from 17 to 24 students, developing bonds between students and professors is easy.
During their academic career at AUK, our students will be trained to improve their academic skills, time management skills, and learn stress reduction techniques. Our students will also find opportunities to gain professional experiences through our student employment program and internships, develop their creative talents and maintain their personal health and fitness through our extracurricular activities, and learn to become involved members of the community.