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Job Description
Department: Center for Continuing Education
Reports to: Director- Center for Continuing Education
Scope and Purpose:
A dynamic and experienced Training & Operations Manager to oversee the day-to-day operations of CCE open-enrollment public courses, corporate programs. He/ She will also ensure the smooth functioning of the testing center, while also playing a pivotal role in curriculum development and training proposal creation for our clients.
Key Responsibilities:
Operational Management & Team Leadership and Development:
- Supervise and mentor a team of operations staff and instructional designers, fostering a culture of continuous improvement and professional growth.
- Provide guidance and support to ensure team members are equipped to deliver high-quality services and achieve organizational goals.
- Establishing & implementing the policies and procedures and structure of CCE.
- Provides consultation and assessment needs for organizational improvement.
- Supervise & execute all the administrative & operation activities of CCE & CCE implemented courses.
- Overseas the provision of consultation and assessment needs for organizational improvement.
- Develop annual budget projections for public business courses, monitor revenue and expenditures
- Attaining to all administrating work regarding CCE expenses and following up with the related departments for signatures and collection.
Testing Center Operation
- Engage specialists to develop assessments for government agencies, ministries, and corporations.
- Oversee the overall operations of the testing center, ensuring adherence to quality standards and operational efficiency.
- Manage scheduling, logistics, and resource allocation to optimize the utilization of testing facilities.
- Implement policies and procedures to maintain a secure and compliant testing environment.
- Monitor performance metrics and implement improvements to enhance operational effectiveness.
Curriculum Development:
- Lead the development of training curricula tailored to the requirements of clients across various industries.
- Collaborate with subject matter experts to design training materials, ensuring relevance and alignment with industry standards.
- Innovate and adapt training methodologies to incorporate best practices and emerging trends in education and training.
Training Proposal Creation:
- Analyze client needs and objectives to develop customized training proposals that address specific requirements and challenges.
- Prepare detailed training outlines, including objectives, timelines, and deliverables, to present comprehensive solutions to clients.
- Present proposals to clients, articulating the value proposition of our training programs and services effectively.
Client Relationship Management:
- Build and maintain strong relationships with key clients, understanding their needs and preferences to deliver exceptional service and support.
Qualifications
Education:
- Master’s degree in Education, Business Administration, or a related field; CIPD Diploma preferred.
- Continued Education/Training demonstrated commitment to continued education and professional development.
- Proven experience in operations management, ideally within a testing or educational environment.
Experience:
- Minimum 10-15 years’ experience in the continuing education/training business environment detailed as follows
- Minimum 5-year experience in learning & development, preferably in a corporate training environment
- Minimum 3 years’ experience in Business field
- Experience conducting needs analyses and developing and coordinating customized/corporate programs required, preferably in Kuwait.
- Demonstrated expertise in curriculum development and instructional design.
Behavioral Skills:
- Establish and maintain an organizational culture that values and nurtures
- Creativity, innovation, and exploration
- Quality assurance, continuous improvement, and risk management and learner-centered education and customer satisfaction
- Deal effectively with high levels of ambiguity, bureaucracy, and stress.
- Strong analytical skills and the ability to interpret data to drive operational decisions.
- Leadership qualities with a track record of successfully managing teams and achieving operational targets.
- Proficiency in project management tools and technology platforms used in training and operations management.
- Manage multiple tasks, determine priorities, delegate effectively, and meet deadlines.
- Effectively use Microsoft Office and other technologies as a management tool
- Strong administrative, planning, and organizational skills, Strong interpersonal, negotiation and conflict resolution skills
- Strong skills in all aspects of communication, including complete fluency in English, Strong skills in proposal writing, evaluation, and presentation, with the ability to effectively interact with diverse stakeholders.
- Sound financial management skills including costing and pricing.
Job Details
Job Title
Team leader - Training Operation & Testing Center
Job Country
Kuwait
Job City
Hawali
Job Role
Training and Development
Employment Status
Full time
Employment Type
Full-time staff
Preferred Candidate
Career Level
Mid Career
Residence Location
Kuwait
Careers at American University of Kuwait
The American University of Kuwait (AUK) is an independent, private, equal opportunity, and coeducational liberal arts institution of higher education. The educational, cultural, and administrative structure, methods and standards of AUK are based on the American model of higher learning. The language of instruction is English.
Established by Amiri Decree 139 in 2003, AUK received its Institutional Accreditation from the Private Universities Council (PUC) – Ministry of Higher Education in the State of Kuwait, as of February 1, 2006.
AUK offers students a quality education based on an American college model. The faculty, administration, and staff work hard to create a caring environment where every aspect of the student’s development gets attention and support. The course of study is designed to prepare students for the contemporary world where critical thinking, communication skills, and life-long learning have become imperative. The Liberal Arts education system aims not only to guide the students to fulfill their educational goals, but to also instill effective critical thinking skills that they can apply in their future careers in the fields of their choice.
The AUK faculty is comprised of a highly qualified group of international academics experienced in the American style of higher education. There are over 123 faculty members at AUK, 92 percent of whom have earned PhDs or terminal degrees. With most class sizes ranging from 17 to 24 students, developing bonds between students and professors is easy.
During their academic career at AUK, our students will be trained to improve their academic skills, time management skills, and learn stress reduction techniques. Our students will also find opportunities to gain professional experiences through our student employment program and internships, develop their creative talents and maintain their personal health and fitness through our extracurricular activities, and learn to become involved members of the community.