Training Operations - Officer

Department: Center of Continuing Education

Reports to:Director - CCE

Scope and Purpose:

Center for Continuing Education (CCE) is committed to providing a wide range of professional development courses, training workshops, certificate programs, and customized corporate training solutions designed to meet the needs of individuals, businesses, and the community. By partnering with international certifying bodies and industry experts, the Center ensures that its programs are globally relevant, innovative, and aligned with labor market demands.

The Training Operation Officer supports the effective delivery of CCE programs and training services by managing daily operational, logistical, and administrative processes. This role ensures that classes, instructors, and facilities are efficiently scheduled and prepared, that quality standards are consistently maintained, and that all post-training documentation and reports are accurately completed. Working closely with the Team leader - Training operation & testing and the CCE Director, the training operations officer plays a key role in ensuring a seamless learning experience for participants and operational excellence across all CCE activities.

Essential Duties and Responsibilities:

• Coordinate Training Operations: Plan and manage the scheduling and setup of CCE training programs, ensuring all logistical, technical, and material requirements are met.
• Administer CCE Systems, Data, and Operational Schedules: Maintain accurate and up-to-date records within CCE’s management systems, including product sheets, class openings, participant and instructor data, and operational reports. Develop and monitor the annual training calendar, trainers’ schedules, and classroom allocations to ensure effective resource management, operational efficiency, and accurate reporting.
• Monitor Quality and Service Standards:Oversee training delivery and gather feedback from participants and instructors to uphold CCE’s quality benchmarks.
• Support Instructors and Participants:Communicate essential course information, coordinate instructor schedules, and provide responsive support to ensure a positive learning experience.
• Oversee Facilities and Logistics:Ensure training venues, equipment, and course materials are properly arranged and maintained to create an effective learning environment.
• Maintain Administrative Efficiency:Process course-related forms, certificates, cancellations, and transfers promptly to ensure compliance and smooth program operations.
• Manage Testing Center Operations: Coordinate scheduling, setup, and supervision of CCE testing activities, ensuring proper administration of exams, adherence to testing protocols, and maintenance of a secure and professional testing environment.
• Process Trainer Payments and Financial Requisitions: Prepare and process trainer payment requests & handle BC petty cash advances.

Education:

• Bachelor’s degree in business administration, Education, Management Information Systems, or a related field is required.

Experience:

• Minimum of 2 years of relevant experience in training administration, program coordination, or operation management, preferably within a university, continuing education, or professional training enviroment.
• Demonstrated experience managing trainign logistics, scheduling course setup, and reporting systems.
• Experience with testing center operations,including exam scheduling, supervision, and compliance with testing protocols, is highly desirable.

Key Competencies

• Administration: Effectively plans and coordinates tasks, resources, and schedules to ensure smooth execution of training and testing activities.
• Quality Management: Maintains high standards of accuracy and thoroughness in all operational and administrative processes.
• Applying Technology: Demonstrates proficiency in CCE systems, digital tools, and IT processes required for training delivery and reporting.
• Process Excellence: Understands, follows, and improves operational workflows to enhance efficiency and service quality.
• Information and Data Management: Collects, organizes, and analyzes data to generate accurate reports that support decision-making and performance tracking.
• Office Management: Manages physical and digital resources—such as training rooms, materials, and equipment—to ensure readiness and proper utilization.
• Communication Skills: Communicates clearly, respectfully, and effectively with colleagues, trainers, and learners to foster collaboration and understanding.
• Service Orientation: Demonstrates commitment to providing high-quality service to internal and external stakeholders through responsiveness and professionalism.
• Accountability: Takes ownership of responsibilities, delivers on commitments, and ensures consistent performance and dependability.
• Teamwork: Works cooperatively with others across departments to achieve shared goals and support organizational effectiveness.
• Adaptability: Responds positively to change, adjusting priorities and approaches to meet evolving operational and institutional needs.
• Self Management: Seeks opportunities to enhance personal effectiveness, update knowledge, and contribute to process improvement within the CCE.

Certifications (preferred):

• Project Management certification.
• Training Administration or Learning Management Systems (LMS)certification.
• Customer Service or Quality Management certification.
• Information Technology proficiency certification.